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COVID’s Impact: Lessons Learned and the Future Models of Healthcare

April 14 @ 4:30 pm - 5:30 pm


COVID’s Impact

Lessons Learned and
the Future Models of Healthcare

Wednesday April 14
4:30 pm – 5:30 pm

Live virtual event
via the Zoom platform

Presented By

As we look to a future beyond COVID‑19, we are beginning to think about how things might return to normal. This “new normal” is the one that will emerge post‑COVID. How will this be different from what we have known in healthcare management and delivery? How can we work toward more equitable access and better outcomes? This program will explore what we have learned about the impact of COVID‑19 to define the “new normal” and how those lessons can be incorporated into future models of health care and human services.

Learning Objectives
  • Describe the challenges of the “new normal”
  • Describe the opportunities of the “new normal”
  • List the physical and mental impacts of the “new normal” on the general population and on vulnerable populations
  • List the impact of the “new normal” on the barriers that affect a patient’s healthcare needs and well-being such as home safety, nutritional, and transportation needs
  • Identify community resources to facilitate trusted communications with potential patients to increase access
  • Utilize community resources to facilitate trusted communications with patients to eliminate barriers
  • List types of interventions that build trust with the general population and with vulnerable populations
  • Use trauma informed and culturally competent care to help the general population and vulnerable populations cope with the long term effects of the pandemic
  • Describe the significant changes that will become part of the “new normal” after COVID-19 is under control


Mark Pettus, MD
Director of Wellness, Population Health and Community Care
Berkshire Health Systems


Paula Aucoin, MD
Infectious Diseases
and Internal Medicine

Berkshire Health Systems

Eden-Reneé Hayes, PhD
Director of the Davis Center
Williams College

Pamela Coley McCann, MSW
Associate Professor, Human Services
Berkshire Community College

Pre-Registration Required

Continuing Education

Berkshire AHEC is approved as a provider of nursing continuing professional development by the American Nurses Association Massachusetts an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Berkshire AHEC is recognized as an approved provider by the Massachusetts Board of Registration of Nursing Home Administrators to offer continuing education credits for nursing home administrators. Provider NH‐09015‐002. 1.2 Contact Hours

CE credits for psychologists are provided by the Spiritual Competency Academy (SCA) which is co-sponsoring this program. The Spiritual Competency Academy is approved by the American Psychological Association to sponsor continuing education for psychologists. Spiritual Competency Academy maintains responsibility for this program and its content. For questions about enrolling in CE or receiving your Certificate of Attendance, visit berkshireahec.org or call 413-842-5160. For other questions about CE contact David Lukoff, PhD at CE@spiritualcompetency.com .

Application for social work continuing education credits has been submitted. Please contact us at 413‐842‐5160 for the status of social work CE accreditation.

Application for marriage and family therapist continuing education credits has been submitted. Please contact us at 413‐842‐5160 for the status of marriage and family therapist CE accreditation.

Application for substance abuse counselor continuing education credits has been submitted. Please contact us at 413‐842‐5160 for the status of substance abuse counselor CE accreditation.

This program has been approved for 1 Category I MaMHCA hours for re-licensure, in accordance with 262 CMR.

Successful Completion Requirements for Continuing Education Credits

Participants must sign‐in and out, attend the entire program, and complete a program evaluation to receive continuing education credits. Certificates will be distributed to participants via postal mail after the program.

Special Requests

If you are hearing impaired, or are a person who is differently abled who requires accommodations, please contact Berkshire AHEC 15 days prior to the training.


Berkshire AHEC reserves the right to cancel a program due to low registration, speaker cancellation, or other uncontrollable circumstances. Notice of cancellation will be provided to registrants by phone, email, and on the berkshireahec.org website.


A refund of the continuing education fee, minus a $5 processing charge, is only available up until two weeks prior to a program.

Disclosure Policy

It is the policy of Berkshire AHEC to ensure balance, independence, objectivity, and scientific rigor in all its individually and jointly sponsored programs. All planners and faculty participating in Berkshire AHEC programs are expected to disclose any conflicts of interest that they or their spouse/partner may have that has a direct bearing on the content of the continuing education program.

Grievance Procedure

It is the policy of Berkshire AHEC to provide a complaint resolution procedure that is timely and responsive to consumers of our services. Individuals wishing to register a grievance should contact the Center Director of Berkshire AHEC at 413‐842‐5160.

Berkshire AHEC is a member of
the MassAHEC Network

This project described was supported by HRSA Grant No. U77HP03016 from the Health Resources and Services Administration of the US Dept. of Health and Human Services. This information should not be construed as the official position or policy of, nor any endorsements be inferred by HRSA, HHS or the US Government.

This program does not qualify for NBCC credit


April 14
4:30 pm - 5:30 pm
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